Privacy Policy

1. Introduction

Welcome to Pocketoption ("we," "us," "our," or "the Platform"). We are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your data when you access or use our website, mobile applications, and related services (collectively referred to as the "Services").

By accessing or using Pocketoption, you confirm that you have read, understood, and accepted the practices described in this Privacy Policy. If you do not agree with any part of these terms, please stop using our Services immediately.

This Privacy Policy is fully compliant with the UK Privacy Act 1988 (Cth) and the UK Privacy Principles (APPs). For users in the European Economic Area, it also adheres to the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect different types of information to deliver, maintain, improve, and secure our Services:

2.1 Personal Information You Provide

When you create an account, we collect:

• Identity Information: Full name, date of birth, gender, residential address
• Contact Information: Email address, phone number, postal address
• Financial Information: Bank account details, payment card information, transaction history
• Verification Documents: Government-issued ID (passport, driver's licence), proof of address (utility bills, bank statements)
• Account Credentials: Username, password, security questions and answers

2.2 Information Collected Automatically

When you interact with our Services, we automatically collect:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns, session recordings
• Location Data: Approximate geographic location derived from your IP address
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, analytics tags (see our Cookies Policy for more details)

2.3 Information from Third Parties

We may receive information about you from:

• Identity Verification Services: Third-party KYC providers for compliance purposes
• Payment Processors: Transaction confirmations and payment status updates
• Crypto Exchanges: Trading activity and account balance data (via secure API connections you authorise)
• Analytics Providers: Aggregated usage statistics and performance insights

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, process trades, handle payments, and deliver platform features
• Identity Verification: To comply with UK Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) regulations
• Customer Support: To answer enquiries, resolve issues, and provide timely assistance
• Security and Fraud Prevention: To detect, prevent, and investigate suspicious activity, unauthorised access, or fraudulent transactions
• Platform Improvement: To analyse usage patterns, develop new features, and enhance overall user experience
• Communication: To send important account notifications, security alerts, updates, and promotional materials (only with your consent)
• Legal Compliance: To meet regulatory obligations, respond to lawful requests, and enforce our Terms & Conditions
• Research and Analytics: To perform market research and generate statistical insights using anonymised data

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area, we process personal data based on the following lawful grounds:

• Contractual Necessity: Processing that is essential to perform our contract with you
• Legal Obligation: Compliance with AML/CTF laws, tax regulations, and financial reporting requirements
• Legitimate Interests: Fraud prevention, security enhancements, and business analytics (always balanced against your rights and freedoms)
• Consent: Marketing communications and optional data collection (you can withdraw your consent at any time)

5. How We Share Your Information

We never sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

5.1 Service Providers

Trusted third-party vendors who help us deliver our services, including:

• Payment processors (for secure transaction handling)
• Cloud hosting providers (for reliable data storage and infrastructure)
• Identity verification services (for KYC compliance)
• Email and communication platforms (for sending notifications)
• Analytics and monitoring tools (for performance insights)

All service providers are bound by strict contractual agreements to protect your data and use it solely for the purposes we specify.

5.2 Regulatory and Legal Authorities

When legally required, we may disclose information to:

• UK Transaction Reports and Analysis Centre (UK)
• UK Securities and Investments Commission (ASIC)
• Law enforcement agencies (in response to valid legal requests)
• Tax authorities (for mandatory tax reporting)

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity while maintaining the same level of privacy protection as described in this policy.

6. Data Security

We apply robust, industry-leading security measures to protect your information:

• Encryption: All data in transit is protected by SSL/TLS; sensitive data at rest uses AES-256 encryption
• Access Controls: Role-based access restrictions limit employee access to personal data on a need-to-know basis
• Two-Factor Authentication (2FA): Available and strongly recommended for all accounts
• Regular Security Audits: Independent penetration testing and vulnerability assessments conducted periodically
• Secure Infrastructure: Data stored in ISO 27001-certified data centres with advanced physical security
• Incident Response: Detailed breach notification and response procedures in place

Although we take every reasonable step to protect your data, no system can guarantee 100% security. You are responsible for keeping your account credentials confidential.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law:

• Active Accounts: Data is retained for the duration of your active account
• Closed Accounts: Identity verification records kept for 7 years to meet UK AML/CTF requirements
• Transaction Records: Retained for 7 years for financial and tax compliance
• Communications: Support enquiries stored for 3 years
• Marketing Data: Removed within 90 days after consent is withdrawn

8. Your Privacy Rights

Under UK privacy law and GDPR (where applicable), you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Objection: Object to processing of your data for direct marketing purposes
• Portability: Request transfer of your data to another provider where technically possible
• Restriction: Request temporary restriction of processing in certain situations
• Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].. We aim to respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries outside UK, such as the United States, European Union member states, and Singapore. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequate safeguards recognised under the UK Privacy Principles
• Robust data processing agreements with all international partners

10. Children's Privacy

Pocketoption is intended only for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a user is under this age, we will immediately delete their account and all associated data.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business needs. Any material updates will be notified via email or a clear notice on our website at least 30 days in advance.

Your continued use of the Services after the updated policy takes effect means you accept the changes.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please reach out to:

Legal Department
Pocketoption
Email: [email protected]
Phone: +44 01630 234331
Post: Legal Team, Pocketoption, Level 12, 1 Canada Square, Canary Wharf, London E14 5AB, United Kingdom

If our response does not fully address your concerns, you may lodge a formal complaint with the Office of the UK Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Users in the EEA may also contact their local data protection authority.